Article 1 – Definitions
These Terms & Conditions of Sale (“T&Cs”) are offered by Regnum Limited, company registration no. 938720166, registered office at 60 rue François 1er, 75008 Paris, France (“Regnum Limited”, “Seller”, “we”, “us”).
- “Site”: the official Kalohia UK website, kalohia.co.uk, and all of its pages.
- “Products” or “Services”: all items and services available for purchase or subscription on the Site.
- “Customer”: any individual or business purchasing Products or Services on the Site.
- “Consumer”: a natural person acting for purposes wholly or mainly outside their trade, business, craft, or profession.
By placing an order on the Site, the Customer acknowledges having read and accepted these T&Cs and agrees that they may save or print a copy for future reference.
Article 2 – Scope and Acceptance
We may update these T&Cs from time to time by posting a new version on the Site. The applicable T&Cs are those in force on the date of your order.
Access to the Site is free. By placing an order and, where applicable, ticking the acceptance box during checkout, you agree to be bound by these T&Cs. You confirm that you have the legal capacity to enter into a contract or, where applicable, the authorisation of a legal representative.
Nothing in these T&Cs affects any statutory rights that cannot legally be excluded or limited.
Article 3 – Customer Account
Creating a customer account may be required for certain features of the Site. You agree to provide accurate and up-to-date information, including your name, email address, shipping address and phone number.
You are responsible for keeping your account credentials secure and for activities carried out through your account.
You may request deletion of your account by emailing support@kalohia.co.uk. We may suspend or close accounts that are used fraudulently, unlawfully or in material breach of these T&Cs.
Article 4 – Orders & Checkout
Product listings contain descriptions, photographs and other information intended to represent the Products as accurately as reasonably possible. Minor differences in colour or appearance may occur depending on screen settings or manufacturing variations.
Add the desired Products to your basket and proceed to checkout to review quantities, Product details, delivery options and the total price before placing your order.
Before completing the purchase, you will have an opportunity to review and correct your order. The checkout will clearly indicate when placing the order creates an obligation to pay.
After your order has been placed, you will receive an email confirmation containing a summary of your purchase.
Title to the Products remains with the Seller until full payment has been received.
Article 5 – Prices & Payment
Unless otherwise stated, prices displayed on kalohia.co.uk are shown in Pounds Sterling (£) and include applicable taxes where required.
Any applicable delivery charges will be clearly displayed before you complete your purchase.
We may change our prices at any time, but the price applicable to your order will be the price displayed at checkout when the order is placed.
Payment is accepted through the secure payment methods displayed during checkout, including eligible bank cards and approved payment providers.
We do not directly store your full payment card details. Payments are processed through secure third-party payment providers.
Order records and invoices may be retained electronically and may be used as evidence of transactions where permitted by law.
Article 6 – Shipping & Delivery
We deliver throughout the United Kingdom, including England, Scotland, Wales and Northern Ireland.
Available delivery methods and applicable charges are displayed before payment.
- Standard Delivery (with tracking): £2.90
- Express Delivery (with tracking): £4.90
Order processing typically takes 1–3 business days. Estimated delivery times are displayed on the Site and/or during checkout.
You will receive tracking information once your order has been dispatched.
Delivery estimates are provided in good faith but may occasionally be affected by carrier delays, weather conditions, periods of high demand or other circumstances outside our reasonable control.
Unless another delivery period has been agreed with you, goods will be delivered within the period required by applicable consumer law.
If tracking indicates that your parcel has been delivered but you have not received it, please contact us promptly at support@kalohia.co.uk. We may request additional information in order to investigate the delivery with the carrier.
All orders are insured against loss or theft while in transit. Where a shipment is confirmed as lost or stolen before delivery, we will arrange a replacement or refund at no additional cost to you.
For orders delivered outside the United Kingdom, where such delivery is available, additional customs duties, import taxes or other charges may apply. Any applicable charges will be the responsibility of the recipient unless otherwise stated at checkout.
Article 7 – Returns, Cancellations & Refunds
In addition to your statutory rights, Kalohia offers a 30-day return window from the date your order is delivered.
UK Statutory Right to Cancel
If you are a Consumer purchasing online, you generally have the legal right to cancel your order without giving a reason within 14 days after the day on which you, or a person nominated by you, receives the goods, subject to any exceptions provided by applicable law.
To exercise your right to cancel, contact us at support@kalohia.co.uk and provide your order details and a clear statement that you wish to cancel.
After notifying us of your cancellation, you must return the Products within the period required by applicable law.
Unless the Product is faulty, incorrect or otherwise required by law, the direct cost of returning the Product is your responsibility.
You may inspect and handle the Product to the extent reasonably necessary to determine its nature, characteristics and functioning. We may make a deduction from a refund where the value of the Product has been reduced because it has been handled beyond what would reasonably be permitted in a retail store, where permitted by law.
Kalohia 30-Day Return Policy
After the statutory cancellation period has expired, eligible Products may still be returned under our voluntary 30-day return policy.
Products returned under this additional voluntary policy should be in unused, resellable condition and, where reasonably possible, include the original packaging and accessories.
To initiate a return, email support@kalohia.co.uk with your order number.
We recommend using a tracked postal service when returning Products.
Eligible refunds will be issued to the original payment method after the returned Products have been received and inspected.
Faulty, Damaged or Incorrect Products
If your Product is faulty, damaged, not as described or you receive an incorrect Product, please contact us as soon as possible at support@kalohia.co.uk, including your order number and, where useful, photographs showing the issue.
Where required by UK consumer law, we will provide an appropriate remedy, which may include a refund, repair or replacement.
Nothing in our 30-day return policy limits or replaces your statutory rights under UK consumer law.
Article 8 – Product Quality & Consumer Rights
Our Products are intended for personal wellness and comfort purposes as described on the Site.
Where UK consumer law applies, Products must meet the standards required by applicable legislation, including being of satisfactory quality, fit for any particular purpose made known to us where applicable, and as described.
If a Product does not meet these requirements, you may be entitled to remedies under applicable consumer law, including, depending on the circumstances, a refund, repair or replacement.
Our voluntary warranties or commercial policies are provided in addition to, and do not replace or restrict, your statutory consumer rights.
We are not responsible for damage resulting from misuse, accidental damage, improper handling, failure to follow Product instructions, normal wear and tear or unauthorised alterations, except where liability cannot legally be excluded.
Article 9 – Customer Service
Our customer support team is available every day of the week.
For assistance with an order, delivery, return or Product, please contact:
We typically aim to respond within 24 hours.
Article 10 – Liability
Nothing in these T&Cs excludes or limits any liability where doing so would be unlawful, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or liability relating to Products where consumer law does not permit such liability to be excluded.
Where you are purchasing as a Consumer, we are responsible for losses that are a foreseeable result of our breach of these T&Cs or our failure to use reasonable care and skill.
We are not responsible for losses that are not foreseeable or for business losses suffered by a Consumer, including loss of profit, revenue, business opportunity or business interruption.
We will not be liable for delays or failures caused by events outside our reasonable control. Where such an event affects our ability to fulfil your order, we will take reasonable steps to minimise the impact and keep you informed where appropriate.
Article 11 – Intellectual Property
All content available through the Site, including text, photographs, images, graphics, logos, videos, designs, trademarks and other materials, is owned by or licensed to Regnum Limited unless otherwise indicated.
You may not reproduce, distribute, modify, publish or commercially exploit Site content without our prior written permission, except where permitted by applicable law.
Article 12 – Severability
If any provision of these T&Cs is found to be invalid, unlawful or unenforceable, that provision will be treated as modified or removed only to the extent necessary, and the remaining provisions will continue in full force and effect.
These T&Cs constitute the terms applicable to purchases made through the Site, together with any other policies expressly incorporated into them.
Article 13 – Governing Law & Dispute Resolution
These T&Cs are governed by the laws of France.
However, if you are a Consumer resident in the United Kingdom and we direct our commercial activities to the United Kingdom, this choice of law does not deprive you of any mandatory consumer protections that apply to you under the laws applicable in your country of residence.
Nothing in these T&Cs limits any right you may have under applicable law to bring proceedings before a competent court.
Before commencing legal proceedings, we encourage Customers to contact us so that we can attempt to resolve the matter amicably.
For assistance, please email support@kalohia.co.uk.
Company details:
Regnum Limited
RCS: 938720166
Registered office: 60 rue François 1er, 75008 Paris, France
Website: kalohia.co.uk
Contact: support@kalohia.co.uk